Shipping time
The delivery of products purchased on SOLELUNASHOP.COM takes place on average within 5 working days from the order in Italy and the EU and within 8 days for all other destinations.
Delivery times may be delayed in case of holidays; carriers do not make deliveries on 25/12, 26/12, 01/01 and weekends.
For orders placed by credit card, one working day must be added to the normal shipping time for normal administrative checks.
Non-EU countries
Shipments to destinations outside the European Union are subject to import taxes or customs duties. These charges shall be borne exclusively by the consignee, who shall pay the amount due to the shipper or the competent authorities.
Missed customs clearance
It is up to the customer, in order to ensure that the package is cleared through customs, to provide all necessary information and/or to pay the relevant taxes. If the package is not cleared through customs, it will be returned to our warehouse. It is up to the customer, in order to ensure that the package is cleared through customs, to provide all necessary information and/or to pay the relevant taxes. If the package is not cleared through customs, it will be returned to our warehouse.
Returns and refunds
1. Seller's legal guarantee of conformity, reporting non-compliance faults and intervention under warranty
1.1. Pursuant to and for the purposes of European Directive 44/99/EC and Italian Legislative Decree no. 206/2005 (hereinafter "Consumer Code"), the Seller warrants to the Consumer that the Products will be free from defects in design and material and will conform to the descriptions published on the Site for a period of 2 (two) years from the date of delivery of the Products to the Consumer. The application of any warranty is excluded in case of use or washing of the Product that does not comply with the Product's own use or washing and with the relevant instructions/warnings provided by the Seller and/or the Owner, or reported in the illustrative reference documentation, tags or labels.
1.2. Under penalty of forfeiture of this warranty, the Consumer shall be responsible for reporting any defects and non-conformities within and no later than 2 (two) months from discovery, by emailing to the Customer Service at the address info@solelunashop.com, the appropriate form correctly filled in [click here to download the return form for defective product], with an indication of the defect and/or non-conformity found, as well as the relative documentation indicated on the return form itself (at least no. 1 (one) photograph of the Product, the order confirmation sent by the Seller and/or the tax receipt).
1.3. Following receipt of the form and the relative documentation, the Seller will assess the defects and non-conformities reported by the Consumer through the assistance service of the Owner and, after having carried out the quality checks to verify the actual non-conformity of the Product, will decide whether to authorise the return of the Products by providing the Consumer with a feedback, containing the "Return Code", by e-mail to the address provided by the latter during the registration process on the Site or during the transmission of the order. The authorization to return the Products will in no way constitute recognition of defects or non-conformities, the existence of which must be ascertained after the return. The Products for which the Seller has authorised the return must be returned by the Consumer, together with a copy of the return authorisation notice containing the "Return Code", within 30 (thirty) days from the notification of the defect or non-conformity, to the following address:
VR|46 Racing Apparel S.r.l,
Via Pio la Torre 1
61010 Tavullia (PU)
1.4. In case of defects or non-conformities, the Consumer shall have the right to restore the conformity of the Product by the Seller, through repair or replacement, or to alternative remedies in the cases expressly provided for by the article 130 of Legislative Decree no. 206/2005.
If the Seller has undertaken to reimburse the Consumer the price paid, the reimbursement shall be made, where possible, by the same means of payment used by the Consumer when purchasing the Product. It will be the Consumer's responsibility to communicate to the Seller, again by e-mail at info@solelunashop.com, the bank details to make the transfer in his favour and to ensure that the Seller is put in a position to return the amount due.
2. Liability for defective products
2.1. As regards possible damages caused by defects in the Products, the provisions of European Directive 85/374/EEC and the Consumer Code shall apply. The Seller, as distributor of the Products through the Website, shall be released from any liability, none excluded and/or excepted, indicating, at the request of the damaged Consumer, the identity and domicile of the relevant producer.
3. Right of withdrawal
3.1 Subject to the exceptions provided for in Article 59 of the Consumer Code and the case expressly provided for in paragraph 10.7 below, the Consumer is entitled to withdraw from any contract concluded under these Conditions, without having to provide any reason and without penalty, within 14 (fourteen) days from when (i) the Product was delivered or (ii) in the case of purchase of several Products delivered separately with a single order, the last Product was delivered.
3.2 In order to exercise the right of withdrawal, the Consumer must inform VR46, before the expiry of the term referred to in paragraph 10.1 above, of his or her decision by accessing the "My Returns" page from My Account or, if he or she is not registered on the site, by accessing the dedicated page and entering the order number and the e-mail address with which he or she made the purchase. Alternatively, the Consumer may send an explicit declaration to VR46 via the contact form or at info@solelunashop.com using the attached standard withdrawal form [link to return form for exercising the right of withdrawal].
3.3 Following the provisions of point 10.2 above, the Consumer will receive an email confirming the exercise of the withdrawal, containing, if he has in the meantime already received the product ordered, the return form to be included in the package, and instructions to proceed with the return of the product, to be sent within and no later than the next 14 days to
VR|46 Racing Apparel S.r.l,
Via Pio la Torre 1
61010 Tavullia (PU)
3.4 If the Consumer has received the product, he must return it to VR46 without undue delay and, in any case, within 14 days from the day on which you have communicated the withdrawal. The deadline is respected if the Consumer returns the goods before the expiry of the 14-day period. The risks and direct costs of returning the goods, as well as the proof of this, will be borne by the consumer. If the Consumer exercises the withdrawal through the site, before confirming the request for withdrawal he will be indicated the cost of returning the goods, if he wants to use the return service offered by the site.
3.5 In the event of withdrawal, the Consumer shall be refunded the payments he or she has made, including delivery costs (with the exception of additional costs arising from the possible choice of a delivery type other than the least expensive standard delivery type offered), without undue delay and, in any case, no later than 14 days from the exercise of the withdrawal. Said refunds shall be made using the same means of payment used by the Purchaser for the initial transaction, unless the Purchaser requests a refund on a different means of payment, in which case any additional costs deriving from the different means of payment shall be borne by the Purchaser. The refund may be suspended until receipt of the goods or until the Consumer has demonstrated that the goods have been returned, whichever is earlier.
3.6 The Consumer is responsible for the decrease in value of the goods resulting from manipulation other than that necessary to establish the nature, characteristics and functioning of the goods. Therefore, if the returned goods are damaged (e.g. with signs of wear, abrasion, scratch, scratch, deformation, etc.), not complete with all their elements and accessories (including labels and tags unaltered and attached to the product), not accompanied by the attached instructions/notes/manuals, the original packaging and the warranty certificate, where present, the Consumer will be liable for the decrease in value of the goods, and will be entitled to a refund of the amount equal to the residual value of the Product. To this end, therefore, the Consumer is invited not to manipulate the goods beyond what is strictly necessary to establish the nature, characteristics and functioning of the same and to cover the original packaging of the Products with other protective packaging that preserves their integrity and protects them during transport also from writing or labels.